Privacy Policy

Introduction

GAF Trading Pte Ltd (GIA Code: C005833), operating from 515 Woodland Drive 14 #05-153, Singapore 730515, is committed to protecting the privacy and security of personal information entrusted to us by our clients, business partners, and website visitors. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable regulatory requirements governing general insurance agencies.

As a licensed general insurance agency in Singapore, we recognize the importance of maintaining the confidentiality and integrity of personal information collected during the course of providing corporate risk protection and general insurance solutions. This policy applies to all personal data processed through our website, correspondence, and business operations.

By accessing our website at gaftradingpte.com or engaging our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. We encourage you to review this document periodically as we may update our practices to reflect regulatory changes or operational improvements.

Information We Collect

Personal Identification Information

In the course of providing general insurance solutions and corporate risk protection services, we may collect the following categories of personal information:

• Full legal name, identification numbers (NRIC, FIN, passport number), and date of birth for identity verification and regulatory compliance purposes
• Contact information including residential and business addresses, telephone numbers, and email addresses for communication and service delivery
• Employment details, occupation, and business information relevant to assessing coverage needs and determining appropriate protection solutions
• Financial information necessary for premium calculations, payment processing, and underwriting assessments
• Corporate entity details including business registration numbers, directorship information, and organizational structure for commercial clients

Technical and Usage Information

When you visit our website at gaftradingpte.com, we automatically collect certain technical information to improve user experience and maintain website security:

• Internet Protocol (IP) addresses, browser type and version, operating system, and device identifiers
• Pages visited, time spent on pages, navigation patterns, and referring website addresses
• Cookies and similar tracking technologies as detailed in our Cookie Policy section below
• Geographic location data derived from IP addresses for service customization and regulatory compliance

Information from Third Parties

We may receive personal information from authorized third parties including insurance underwriters, reinsurance companies, regulatory authorities, and professional service providers engaged in the delivery of general insurance solutions. All third-party data transfers are conducted in accordance with applicable data protection regulations and contractual safeguards.

How We Use Your Information

GAF Trading Pte Ltd processes personal information for legitimate business purposes related to our operations as a licensed general insurance agency. The primary purposes for which we collect and use personal data include:

We do not use personal information for purposes incompatible with those disclosed at the time of collection without obtaining appropriate consent or unless required by law. Marketing communications are sent only with explicit consent and include clear opt-out mechanisms in every message.

Information Sharing and Disclosure

GAF Trading Pte Ltd maintains strict confidentiality standards and shares personal information only under specific circumstances necessary for legitimate business operations or legal compliance. We may disclose personal data to the following categories of recipients:

Insurance Industry Partners

Personal information is shared with licensed insurance underwriters, reinsurance companies, and co-insurance partners for the purpose of obtaining coverage quotations, binding policies, processing claims, and managing risk transfer arrangements. All such disclosures are governed by contractual confidentiality obligations and industry standards.

Service Providers and Professional Advisors

We engage third-party service providers to support our operations, including technology infrastructure providers, payment processors, document management services, and professional consultants. These entities are contractually bound to process personal data only as instructed and to maintain appropriate security measures. Service providers are selected based on their demonstrated commitment to data protection standards.

Regulatory and Legal Authorities

Personal information may be disclosed to the Monetary Authority of Singapore (MAS), General Insurance Association of Singapore, law enforcement agencies, courts, and other governmental bodies when required by applicable laws, regulations, legal processes, or governmental requests. We verify the legitimacy of such requests before disclosure and limit information shared to what is legally necessary.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to the acquiring entity or successor organization. We will provide notice of such transfers and ensure that the receiving party commits to protecting personal data in accordance with this Privacy Policy and applicable regulations.

We do not sell, rent, or trade personal information to third parties for their independent marketing purposes. All data sharing arrangements are documented and subject to appropriate safeguards to protect the confidentiality and security of personal information.

Data Security Measures

GAF Trading Pte Ltd implements comprehensive technical, organizational, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

While we implement robust security measures, no system can guarantee absolute security. We continuously review and update our security practices to address evolving threats and maintain alignment with industry standards and regulatory expectations for general insurance agencies in Singapore.

Data Retention

GAF Trading Pte Ltd retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Our retention practices are guided by the following principles:

Upon expiration of the applicable retention period, personal information is securely destroyed or anonymized in accordance with our data disposal procedures. We conduct periodic reviews of stored data to ensure compliance with our retention schedules and to identify information eligible for deletion.

Your Rights and Choices

Under the Personal Data Protection Act 2012 (PDPA) and our commitment to transparent data practices, you have specific rights regarding your personal information held by GAF Trading Pte Ltd:

Access to Personal Data

You have the right to request access to personal information we hold about you. Upon receiving a valid access request, we will provide you with a copy of your personal data in a commonly used format within 30 days, subject to any applicable exemptions under the PDPA. We may charge a reasonable administrative fee to cover the costs of processing your request.

Correction of Personal Data

If you believe that personal information we hold about you is inaccurate, incomplete, or outdated, you may request correction. We will make reasonable efforts to correct the information within 30 days of receiving your request, unless we have reasonable grounds to refuse the correction. If we refuse a correction request, we will provide you with written reasons for the refusal.

Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent at any time by contacting us through the channels provided below. Please note that withdrawal of consent may affect our ability to provide certain services, particularly if the processing is necessary for policy administration or regulatory compliance. We will inform you of the consequences of consent withdrawal before processing your request.

Objection to Processing

You may object to the processing of your personal information for direct marketing purposes. We will cease such processing upon receiving your objection. For other types of processing, we will consider your objection and balance it against our legitimate business interests and legal obligations.

Exercising Your Rights

To exercise any of these rights, please submit a written request to:

We may require verification of your identity before processing requests to protect against unauthorized access to your personal information. All requests will be handled in accordance with applicable data protection laws and our internal procedures.

Cookies and Tracking Technologies

Our website at gaftradingpte.com uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and support our business operations. This section explains our use of these technologies and your choices regarding them.

Types of Cookies We Use

Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and your ability to access certain features. Instructions for managing cookies in common browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions

International Data Transfers

GAF Trading Pte Ltd primarily processes personal information within Singapore. However, in certain circumstances, personal data may be transferred to, stored, or processed in jurisdictions outside Singapore, including transfers to insurance underwriters, reinsurance companies, or service providers located in other countries.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with the PDPA requirements. These safeguards may include:

• Transferring data only to jurisdictions with data protection standards comparable to Singapore
• Implementing contractual clauses requiring recipients to maintain equivalent data protection standards
• Obtaining your explicit consent for transfers where required by law
• Ensuring transfers are necessary for policy administration or regulatory compliance

We conduct due diligence on all international data recipients and maintain records of cross-border data transfers as required by applicable regulations. If you have questions about specific international transfers, please contact our Data Protection Officer using the contact information provided in this policy.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If we become aware that we have inadvertently collected personal information from a child under 18 without proper consent, we will take steps to delete such information promptly.

In cases where general insurance coverage involves minors as beneficiaries or insured parties, we collect and process personal information only with the consent of parents or legal guardians and in accordance with applicable laws governing the protection of children's data.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at Support@gaftradingpte.com or [protected] so that we can take appropriate action.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by GAF Trading Pte Ltd. This Privacy Policy applies only to information collected through our website and business operations. We are not responsible for the privacy practices or content of third-party websites.

When you click on links to external websites or interact with third-party services, you will be subject to the privacy policies and terms of those third parties. We encourage you to review the privacy policies of any third-party websites or services before providing personal information or engaging with their offerings.

We provide links to third-party resources for informational purposes only and do not endorse or assume responsibility for the content, privacy practices, or security measures of external websites. Any interactions with third parties are at your own discretion and risk.

Changes to This Privacy Policy

GAF Trading Pte Ltd reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on our website at gaftradingpte.com with a revised "Last Updated" date at the top of this document.

For material changes that significantly affect how we collect, use, or disclose personal information, we will provide additional notice through prominent website announcements or direct communication to affected individuals where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any modifications, please discontinue use of our services and contact us to discuss your concerns.

Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer through the following channels:

We are committed to addressing your privacy concerns promptly and professionally. Upon receiving your inquiry or complaint, we will:

• Acknowledge receipt of your communication within three business days
• Conduct a thorough investigation of your concerns
• Provide a substantive response within 30 days, or inform you if additional time is required
• Take appropriate corrective action if we identify any deficiencies in our practices

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or relating to this Privacy Policy or our data protection practices shall be subject to the exclusive jurisdiction of the courts of Singapore.

Our data protection practices comply with the Personal Data Protection Act 2012 (PDPA), the Insurance Act, regulations issued by the Monetary Authority of Singapore (MAS), and other applicable Singaporean laws governing the collection, use, and disclosure of personal information in the context of general insurance services.

By using our services or providing personal information to GAF Trading Pte Ltd, you consent to the application of Singapore law and the jurisdiction of Singapore courts for all matters relating to privacy and data protection.